PATRICIA GOIN VERSES INFINITE BEAUTY

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Not resolved

I HAVE TALKED TO INFINITE BEAUTY CUSTOMER SERVICE 5 TIMES. I CALLED THEM TWICE AND THEY CALLED ME THREE TIMES. THEY MADE LOW BALL OFFERS THAT I COULD NO ACCEPT. I ALSO WENT BACK TO SALON AND TALKED TO KEREN. SHE WAS VERY RUDE AND CALLED ME A LIAR. SHE TOLD ME THEY PROBABLY THREW THE PRODUCT AWAY.

I DON'T KNOW IF THIS IS GOING ON THE COMPLAINT BUT I WOULD LIKE TO TALK TO SOME ONE FROM PISSED CONSUMER.COM PLEASE CALL ME AT 916-725-2564

MY NAME IS PATRICIA GOIN CAN YOU CHANGE THAT ON THE HEADING OF THIS COMPLAINT???

I HAVE TO WAIT FOR MY GRAND DAUGHTER TO COME HELP ME SCAN THE RECEIPTS AND SEND. I'M NOT VERY COMPUTER SAVY. RECEIPTS ARE ALL I HAVE TO SEND.

THANK YOU FOR ANY HELP YOU CAN GIVE ME.

SINCERELY PATRICIA GOIN

Product or Service Mentioned: Infinite Beauty Customer Care.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Nov 28.

Infinite Beauty - WANT REFUND FOR PRODUCTS I RETURNED

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1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Update by user Nov 28

IF THIS ISN'T RESOLVED SOON I AM GOING TO THE MEDIA ABOUT THE WAY THEY HOOD WINK ELDERLY PEOPLE ESPICIALLY WOMEN IN THEIR SEVENTY AND EIGHTY. THIS BORDERS ON ELDER ABUSE.

Update by user Nov 27

i am patricia goin at prgoin@surewest.net

Original review posted by user Nov 27

THIS HAPPENED AT THE ROSEVILLE CALIF GALLERIA BLVD MALL

APRIL 24, 2018 I WAS WALKING THRU THE MALL LOOKING FOR SHOE STORES. I WAS APPROACHED BY DANIELLE AT A APIERO TREATMENT KIOSK TO TRY SOME LOTION FOR MY HANDS. SHE TALK ME INTO BUYING SOME PRODUCTS WHICH I REALLY DID NOT WANT BUT I BOUGHT ANY WAY. SHE THEN TOLD ME TO COME WITH HER TO NEXT LEVEL TO MEET SOME ONE. SHE TOOK ME TO INFINITE BEAUTY SALON AND INTRODUCED ME TO KEREN WHO IS SUPPOSED TO BE A GREAT PERSON. I AM NOT SURE WHY I AM THERE UNTIL THEY PUT ME IN A CHAIR AND KEREN STARTED WORKING ON MY FACE. I TOLD HER I DID NOT WANT THE PROCEDURE BUT SHE KEPT TELLIN ME THIS WOULD BE GOOD FOR MY SKIN. MIND YOU I AM 81 YEARS OLD AND AM SUFFERING FROM SHINGLES. THE SORES ARE GONE BUT THE NERVE PAIN IS INTENSE. SHE KEPT TELLING ME THIS WOULD BE GOOD FOR ME . I KEPT ASKING HOW MUCH AND SHE WOULDN'T TELL ME. I KEPT TELLING HER I HAD TO GO HOME AND SHE KEPT TELLING ME SHE WOULD GIVE ME A BARGIN. I TOLD HER I NEEDED TO TALK TO MY HUSBAND SEVERAL TIMES WHICH SHE IGNORED. I DON'T KNOW WHAT SHE PUT ON MY FACE BUT IT WAS WET STILL WET WHEN I STARTED HOME AS IT DRIED IT CAUSED THE NERVES IN MY FACE TO START SCREAMING. I KNEW I COULD NOT USE THESE PRODUCTS BECAUSE SOMETIME JUST MY HAIR HITING MY FACE WILL SET IT OFF. ON THE 26th APRIL I RETURNED THE PRODUCTS TO THE SALON NEVER TOUCHED STILL IN THE SAME BAG I LEFT WITH . THIS WAS LESS THAN 48 HOURS FROM THE TIME OF PURCHASE. AT THE SALON I ASKED FOR A MANAGER THERE WAS NONE AVAILABLE . DANIELLE WAS NOW WORKING IN THE SALON . I TOLD HER I WANTED TO RETURN THE MERCHANDISE. SHE SAYS NO REFUNDS. I SAID I CAN'T USE THE PRODUCTS . I ASKED HER TO MAKE A COPY OF THE PAYMENT RECEIPTS FOR BOTH PLACES AND ATTACH THEM TO THE BAGS OF MERCHANDISE I AM RETURNING. SHE SAYS SHE DIDN'T NEED TO BECAUSE SHE ALREADY HAS COPYS OF MY RECIEPTS. SHE WOULD NOT GIVE ME A REFUND BUT SHE TALKED TO SOME ONE ON THE PHONE AND CAME BACK WITH A BUSINESS CARD AND TOLD ME TO CALL CUSTOMER SERVICE. I DID WHEN I GOT HOME AND CUSTOMER SERVICE TOLD ME NO REFUNDS AND WAS VERY RUDE FOR THAT MATTER DANIELLE WAS VERY RUDE. THEY ARE ALL SWEET AND COMPLIMENTARY

WHEN THEY ARE SUCKING YOU IN. I CALLED THE CREDIT CARD CO. AND DISPUTED THE CHARGES. IT TOOK 6 WEEKS BEFORE THE CREDIT CARD CO. TOLD ME THEY WERE SIDING WITH INFINITE BEAUTY BECAUSE MY RECEIPTS SAID ON THE VERY BOTTOM NO REFUNDS WHICH I NEVER SAW UNTIL I TOOK THE RECEIPTS OUT TO CALL CUSTOMER SERVICE. I DID NOT HAVE MY GLASS ON WHEN I SIGNED THE RECEIPTS AND YOU CAN SEE WHERE IT WAS FOLDED WHEN IT WAS GIVEN TO ME.

NOW INFINITE BEAUTY SAYS THEY CAN NOT FIND THE PRODUCTS. THEY HAVE DISAPPEARED AND DANIELLE NO LONGER WORKS FOR THEM. WHEN I RETURNED THE PRODUCTS THERE WAS 2 OTHER MEN IN THE SALON. SALES PEOPLE. ONE OF THEM WARNED DANIELLE THAT I WAS COMING BECAUSE HE SAW ME ENTER THE MALL AND SAW THE BAGS I WAS CARRYING. SHE WAS PEEKING AROUND THE OPENING OF THE SALON AS I APPROACHED.

INFINITE BEAUTY HAS OFFERED ME HALF OF THE PURCHASE BECAUSE THEY CAN'T FIND THE MERCHASNDISE. I DON'T FEEL THIS IS RIGHT. I DID NOT KEEP ANY OF THE MERCHANDISE. THE FAULT IS WITH THEIR EMPLOYEES. 3 OF THEM KNEW I RETURNED IT.

Product or Service Mentioned: Infinite Beauty Face Care.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Full refund.

I didn't like: Bad bad.

Company wrote 0 private or public responses to the review from Nov 27.

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